Refund Policy

Draft for business and legal review. This page should be aligned with the payment provider, actual pricing and commercial policy before enabling online payments.

Payment status

A payment does not by itself guarantee a clinical appointment unless the appointment is confirmed under the applicable booking terms.

Cancellations and refunds

Refund eligibility, processing time and applicable deductions should be stated clearly for each service and payment method before payment is taken.

Payment provider

Where a third-party payment provider is used, payment processing may also be subject to that provider's terms.